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Shipping & Returns

How is my box sent?
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AUS customers : Your box is sent in a plain hard box  (we add the tracking Australia Post sticker on top of the sealed sliver slip for discreet reasons) We have Australia Post collect all Boxes within the 1st-14th of the start of the season. It will arrive any time between 7am and 6pm Monday to Friday. Tracking sent through email and texts.
We recommend that the delivery address that you use is where you will most likely be during business hours. If you are working full time you may opt for the box to be delivered to your work. Else if someone is available to receive your package at home you can opt for that as well.
Where's my tracking?
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We use Australia Post to deliver all our packages, as we post in bulk all orders are collected from our warehouse and delivered through this agency. They send the tracking through email and text. Once they scan the box or satchel, to your current email address. If you are worried and its been more than 10 days from the time you got your "we have shipped email'  then please email us at info@loveyourbox.com.au. 
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What happens if I am not at home / not available during the delivery time?
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If you are not at home during the delivery time, our delivery instructions are to 'leave in a secure place out of the weather'. However, kindly understand that this is done at the postage worker's discretion - if they believe there is a safe place such as in your letterbox they will leave it there otherwise they will leave a card instructing you to pick it up from the post office.   
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How do I know where my box is? How do I track my box?
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The moment we start dispatching boxes from our external warehouse we will notify you via email with your shipment.  On top of that you should also receive a tracking notification email/text from Australia Post, this email can be used to track where your box is and when you can expect it to be delivered. If no tracking is sent 3 days after your “shipment email” please contact us info@loveyourbox.com.au
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When will my box be sent?
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We post your first box within 1 week (if still in stock) After that all boxes are sent within the first two weeks of the new season.  Tracking sent as soon as box is posted.